Cisco Cisco Agent Desktop 9.0 Guía De Instalación

Cisco CAD Installation Guide

116

August 4, 2014

1. On the computer that hosts the CAD base services, open a command window 

and navigate to C:\Program Files\Cisco\Desktop\bin (the default location for 
CAD utilities).

2. At the prompt, run the following command to back up your current LDAP 

configuration data:

CDBRTool /B /L “<configuration data backup folder path>”

3. At the prompt, run the following command to back up your audio recordings:

CDBRTool /B /A “<recordings backup folder path>”

4. Back up your Recording and Statistics database using BackupDB (see 

NOTE:  Save the three types of backup files to different folders. 
Keeping the backup files separated prevents the backup and restore 
tools from reading from or writing to the wrong type of file. The backup 
folders must be on a local drive to avoid file permission issues that 
can arise if they are saved to a network drive. The backups can be 
copied to a network drive later on for safekeeping.

NOTE:  Keep your backups in case you need to roll back to your 
previous version of CAD.

5. Uninstall your current version of CAD.

6. Install the newer version of CAD.

NOTE:  If you are upgrading to a replicated system, start with installing 
CAD 9.0 on the server that you want to designate as the primary 
node. 

After the installation finishes, the CAD Configuration Setup utility starts 
automatically.

7. In the CAD Configuration Setup utility, complete the nodes.

■

If you are installing CAD 9.0, refer to 

 for information.

■

If you backed up data from a previous version of CAD, restore your data by 
completing the Recording and Statistics Database node (see 

and Restore Backup Data node (see 

) with the location of your 

backup files.

8. Click Save and then exit the CAD Configuration Setup utility.