Cisco Cisco Agent Desktop 10.0 Guía De Instalación

Cisco

Contents

Introduction 11

Related CAD Documentation  11
Obtaining Documentation and Submitting a Service Request  12
Documentation Feedback  12

CAD 10.0 Feature Levels 13

Agent Desktop  13
IP Phone Agent  14
Supervisor Desktop  14
Desktop Administrator  15

What’s New in This Version 16

CAD 10.0 Components 17

Desktop Applications 17

Desktop Administrator  17
Agent Desktop  17
IP Phone Agent  17
Supervisor Desktop  17
Desktop Monitoring Console  18

BIPPA Service  18
Chat Service  19
Directory Services  19
Enterprise Service  19
LDAP Monitor Service  19
LRM Service  19
Recording & Playback Service  19
Recording and Statistics Service  20
Sync Service  20
Tomcat Service  20
VoIP Monitor Service  20

Localization 21

Supported Languages 21
Installation in Localized Contact Centers 22