Cisco Cisco Agent Desktop 9.0 Guía Del Usuario
August 27, 2012
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Index
A
Agent states
Autorecovery
C
Call activity
thresholds
Call by call mode
Cisco Agent Desktop–Browser Edition
interface
Conferencing a call
Contact appearance pane
Contact management pane
call activity
enterprise data
D
Dial pad window
E
Enterprise data
F
Feature levels
I
Integrated browser
accessing other websites
home page
work sites
Integrated browser pane
Interface
service status
status bar
IP Communicator
configuring
L
Languages supported
Logging in
as local agent
as mobile agent
Logging out
M
Making a call
Mobile agent
call by call mode
logging in
nailed call mode
N
Nailed call mode
New features
P
Phone calls
conferencing
entering phone numbers
making
transferring