Cisco Cisco Agent Desktop 8.0 Guía Para Resolver Problemas
Cisco CAD Troubleshooting Guide
70
March 2012
Desktop Presence Administrator Problems
Problem
No names are found when searching for subject matter experts from
the Contact List page.
the Contact List page.
Solution
This error occurs when the Unified Presence cluster login credentials
are not configured correctly. The user specified on the Cisco Unified
Presence Cluster Settings page must be able to perform SOAP queries
and must be associated with the same profile in LDAP that agents are
associated with.
are not configured correctly. The user specified on the Cisco Unified
Presence Cluster Settings page must be able to perform SOAP queries
and must be associated with the same profile in LDAP that agents are
associated with.
Solution
To verify the credentials, complete the following steps.
1. Choose Cisco Unified Presence Settings > Cisco Unified Presence
Cluster Settings.
2. Verify that the correct login is entered in the AXL Login ID field.
3. Type the correct AXL password in the Password field.
4. Click Verify to test the credentials you just entered. A message
should appear, stating that the transaction was successful.
5. Click Save.
Problem
A subject matter expert cannot log into Cisco Unified Personal
Communicator.
Communicator.
Solution
When a subject matter expert attempts to log into Unified Personal
Communicator, the error message "401 (Unauthorized)" appears.
Communicator, the error message "401 (Unauthorized)" appears.
This error occurs when the incoming Access Control List (ACL) in Unified
Presence is not configured correctly. The ACL allows you to configure
patterns that control which hosts and domains can access Unified
Presence. To enable SMEs to access Unified Presence from Unified
Personal Communicator, you must add an entry for "all" to the incoming
ACL.
Presence is not configured correctly. The ACL allows you to configure
patterns that control which hosts and domains can access Unified
Presence. To enable SMEs to access Unified Presence from Unified
Personal Communicator, you must add an entry for "all" to the incoming
ACL.
To add the "all" entry as an incoming ACL, complete the following steps.
1. Log into Unified Presence Administration.
2. Choose System > Security > Incoming ACL. The Find and List
Allowed Incoming Hosts page appears.