Cisco Cisco Web Security Appliance S670 Guía Del Usuario
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Cisco AnyConnect Secure Mobility Solution Guide
Cisco AnyConnect Secure Mobility Solution Guide
Contacting Support
Contacting Support
Because the Cisco AnyConnect Secure Mobility solution covers multiple Cisco
products, you might need to contact a different support group for help resolving
issues related to AnyConnect Secure Mobility. Each AnyConnect Secure Mobility
product is supported by a different product support team which is located in either
Cisco TAC (Technical Assistance Center) or Cisco IronPort Customer Support.
products, you might need to contact a different support group for help resolving
issues related to AnyConnect Secure Mobility. Each AnyConnect Secure Mobility
product is supported by a different product support team which is located in either
Cisco TAC (Technical Assistance Center) or Cisco IronPort Customer Support.
Both Cisco TAC and Cisco IronPort Customer Support have communication
measures in place to work with each other to resolve AnyConnect Secure Mobility
related issues. However, when you encounter an AnyConnect Secure Mobility
issue, apply your best judgment to identify where the problem might exist and
contact the appropriate support team when possible. This can help decrease the
time required to resolve the issue.
measures in place to work with each other to resolve AnyConnect Secure Mobility
related issues. However, when you encounter an AnyConnect Secure Mobility
issue, apply your best judgment to identify where the problem might exist and
contact the appropriate support team when possible. This can help decrease the
time required to resolve the issue.
•
For problems related to the adaptive security appliance or AnyConnect client,
open a case with Cisco TAC at the following location:
open a case with Cisco TAC at the following location:
http://tools.cisco.com/ServiceRequestTool/create/launch.do
Use “Security - Adaptive Security Appliance (ASA) and PIX” for the
technology field and “WebVPN/SSLVPN - Anyconnect Client issue” for the
subtechnology field.
technology field and “WebVPN/SSLVPN - Anyconnect Client issue” for the
subtechnology field.
•
For problems related to the Web Security appliance, open a case with Cisco
IronPort Customer support using the built in support request functionality on
the Web Security appliance. From the CLI, use the
IronPort Customer support using the built in support request functionality on
the Web Security appliance. From the CLI, use the
supportrequest
command. From the web interface, go to Support and Help > Open A Support
Case. Or, you can open a case from the web at the following location:
Case. Or, you can open a case from the web at the following location:
http://www.cisco.com/web/ironport/index.html
.
To help discern which AnyConnect Secure Mobility product currently has a
problem, use any of the troubleshooting tips in
problem, use any of the troubleshooting tips in
. In
particular, consider the following approaches:
•
If the solution worked before, investigate where the last changes were made.
•
Test basic network connectivity between devices. For example, ping from the
client to the adaptive security appliance, and from the adaptive security
appliance to the router, and from the router to the Web Security appliance.
Between which connections did the ping fail?
client to the adaptive security appliance, and from the adaptive security
appliance to the router, and from the router to the Web Security appliance.
Between which connections did the ping fail?
•
Check the adaptive security appliance syslog messages for error or warning
messages.
messages.