Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Guía De Administador
Chapter 6 Configuring Cisco Applications
Managing Scripts
6-24
Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
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Related Topics
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Managing Scripts
Scripts are created with the CRS Editor, and can perform a wide variety of
functions. For example, scripts can prompt callers for extension numbers in order
to transfer calls, place callers in a queue and route calls to available agents, and
place outbound calls.
functions. For example, scripts can prompt callers for extension numbers in order
to transfer calls, place callers in a queue and route calls to available agents, and
place outbound calls.
The Script Management option of the Applications menu of the Cisco CRS
Administration web interface contains options for managing and refreshing CRS
scripts that are stored in the repository.
Administration web interface contains options for managing and refreshing CRS
scripts that are stored in the repository.
Note
Your Cisco CRS system includes sample scripts stored as .aef files. For a
description of these scripts, see the
description of these scripts, see the
This section contains the following procedures:
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