Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Notas De La Versión
5-11
Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
Chapter 5 Scheduling Historical Reports
Changing the Time Zone to be Used for Scheduled Report
Changing the Time Zone to be Used for Scheduled
Report
Report
The time zone used in the English scheduled report is either UTC or local time
zone, based on the TIMEZONE settings in hrcconfig.ini. You can also change the
time zone for each report as shown in the procedure.
zone, based on the TIMEZONE settings in hrcconfig.ini. You can also change the
time zone for each report as shown in the procedure.
Note
To get the multiple time zone feature, 8.0(2) SU4 patch is applied to Cisco Unified
CCX 8.0(1) and manual upgrade of Historical Reports Client is required.
The time and date for data in non-English scheduled reports is in the UTC time
zone.
When a report shows date and time information for an event or an activity in the
report data, that date and time is based on the TIMEZONE configuration in
hrcconfig.ini.
The Start and End time is also based on the TIMEZONE configuration in
hrcconfig.ini.
The difference between the server time and the selected time zone is displayed
within parentheses beside the Start and End time.
The report generated time displayed at the bottom of the report is the local time
of the HR client machine.
CCX 8.0(1) and manual upgrade of Historical Reports Client is required.
The time and date for data in non-English scheduled reports is in the UTC time
zone.
When a report shows date and time information for an event or an activity in the
report data, that date and time is based on the TIMEZONE configuration in
hrcconfig.ini.
The Start and End time is also based on the TIMEZONE configuration in
hrcconfig.ini.
The difference between the server time and the selected time zone is displayed
within parentheses beside the Start and End time.
The report generated time displayed at the bottom of the report is the local time
of the HR client machine.
To change the time zone for a particular report, follow these steps:
Step 1
In the Unified CCX Historical Reports main window, click Settings menu.
Note
You notice the check mark beside the Use UTC Time Zone for Reports
menu option. This depends on the configuration in hrcconfig.ini.
If UTC time zone (value 1) is configured, the check mark is displayed. If
local time zone (value 0 - Default) is configured, the check mark is not
displayed. For more details, refer
menu option. This depends on the configuration in hrcconfig.ini.
If UTC time zone (value 1) is configured, the check mark is displayed. If
local time zone (value 0 - Default) is configured, the check mark is not
displayed. For more details, refer
Step 2
Click Use UTC Time Zone for Reports to select or unselect the option manually.