Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Notas De La Versión

The Agent Login Logout Activity Report includes a table that shows the 
following information for each agent:

You can sort the Agent Login Logout Activity Report by any of these criteria:

Agent Name

First and last name of the agent.

Extension

The last active Unified CCX extension that the Unified CM assigned to the agent 
during the report period.

Login Time

Date and time that the agent logged in to the Unified CCX system. If this 
information is preceded by a less-than sign (<), the agent logged in before the 
start time of the data in the report.

Logout Time

Date and time that the agent logged out of the Unified CCX system. If this 
information is preceded by a greater-than sign (>), the agent was still logged in 
at the end time of the data in the report.

Logout Reason 
Code

Numeric reason code that the agent enters when the agent logs out from the 
Cisco Agent Desktop. A value of 0 indicates that no logout reason code is 
configured or that the agent was unable to enter a reason code.

Logged-In Duration

Elapsed time between the Login Time and the Logout Time.

Total

Total log-in time for each agent.

Grand Total

Total logged-in duration for all agents during the report period.

Agent Name

Displays the report in alphabetical order by the names of agents.

Login Time

Displays the report in order of the time that agents logged in to the system.

Logged-in Duration

Displays the report in order of the length of time that agents were logged in to 
the system.