Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Notas De La Versión

sessionid

Identifier that the system assigned to the call. This 
identifier remains the same for all legs of the call. This 
is the sessionID of the IVR call; that is, the call that the 
supervisor makes to monitor other Unified CCX calls.

decimal(18)

NOT NULL

Primary Key

startmonitoringreqtime

The time and date that the remote supervisor attempted 
to monitor the agent.

datetime year to 
fraction (3)

NOT NULL

Primary Key

remoteloginid

The numeric ID the supervisor enters before starting to 
monitor a call

varchar(50)

NOT NULL

rmonid

Numeric ID of the supervisor who does the monitoring. int

NOT NULL

endmonitoringtime

The date and time the monitoring ended.

datetime year to 
fraction (3)

NOT NULL

origmonitoredid

If origMonitoredIDType is:

1 (agent), this field contains the extension of the 
agent being monitored. 

2 (CSQ), this field contains the CSQ ID of the CSQ 
being monitored.

int

NOT NULL

origmonitoredidtype

Indicates an agent or a CSQ.

1 = agent

2 = CSQ

smallint

NOT NULL

cause

The termination cause of a monitoring session:

3 = Normal (Monitored)

100 = Normal (Agent RNA)

0 = Error (Other)

–9 = Error (Unable to Stop Monitoring)

–8 = Error (Unable to Monitor New Call)

–7 = Error (Agent Logged Off)

–6 = Error (Network Problem)

–5 = Error (VoIP Server unable to communicate)

–4 = Error (Monitoring not allowed)

–3 = Error (Agent not logged in)

–2 = Error (Invalid input)

–1 = Error (Other)

smallint

NULL