Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía Del Usuario
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Appendix B: The Directory Structure
The directory in which the installation is made (referred to as the INSTALLATION_PATH
directory) contains all the files necessary for the various components of Universal Edition
software. The following table describes what each folder in the INSTALLATION_PATH is used
for. Each folder is described in detail in subsequent sections.
directory) contains all the files necessary for the various components of Universal Edition
software. The following table describes what each folder in the INSTALLATION_PATH is used
for. Each folder is described in detail in subsequent sections.
Folder
Description
CallServices
This directory contains the files required for Call Services to run, including all
voice applications.
voice applications.
CallStudio
This directory contains Call Studio and Builder for Call Studio
UninstallerData
The application inside this folder is used to uninstall Universal Edition
software.
software.
The
INSTALLATION_PATH\CallServices
folder (also referred to as the Audium Home
directory) contains the following folders:
Folder
Description
admin
This directory holds the scripts that perform administrator functions
affecting all applications on Call Services.
affecting all applications on Call Services.
admin/appScripts This directory holds copies of the application-level administration scripts.
Should an application’s administration scripts require refreshing, the
contents of this folder can be copied to the
contents of this folder can be copied to the
applications\[APPNAME]\admin
directory.
agent
SNMP agent related files.
applications
The voice applications built by Builder for Call Studio and hosted by
Call Services are stored here. Each application has its own folder bearing
the name of the application.
Call Services are stored here. Each application has its own folder bearing
the name of the application.
applications /
[APPNAME] /
admin
[APPNAME] /
admin
This directory holds the scripts that perform administrator functions
affecting only the application in which the scripts reside.
affecting only the application in which the scripts reside.
applications /
[APPNAME] /
data
[APPNAME] /
data
This directory contains the application’s static data files required for Call
Services to load the application.
Services to load the application.
applications /
[APPNAME] /
data / application
[APPNAME] /
data / application
This directory contains the settings and call flow of the application as
well as any configurations for application loggers.
well as any configurations for application loggers.
applications /
[APPNAME] /
data /
configurations
[APPNAME] /
data /
configurations
This directory holds the static voice, action, and decision element
configurations created by Builder for Call Studio for this application.
Depending on the size of the voice application, this directory may end up
with many element configuration files.
configurations created by Builder for Call Studio for this application.
Depending on the size of the voice application, this directory may end up
with many element configuration files.