Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía Del Usuario
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System Information Page
The same information is displayed in the system information page at the top of the table. It will
also provide a list of the applications deployed on Call Services as well as information on the
application server, operating system, and Java memory usage.
also provide a list of the applications deployed on Call Services as well as information on the
application server, operating system, and Java memory usage.
Server Status Checks
Many load balancers can be configured to access a URL that is used to determine if a server is
running. This request is usually made periodically. The load balancer makes a request to the
URL and if a response comes back within an acceptable time, it considers the server available to
handle connections. To gauge the health of Call Services, the URL to access must contain the
argument “probe=true” in the request. The URL may look like either of the following:
running. This request is usually made periodically. The load balancer makes a request to the
URL and if a response comes back within an acceptable time, it considers the server available to
handle connections. To gauge the health of Call Services, the URL to access must contain the
argument “probe=true” in the request. The URL may look like either of the following:
http://[DOMAIN][:PORT]/CallServices/Server?probe=true
http://[DOMAIN][:PORT]/CallServices/Server?application=[APPLICATION]&probe=true
http://[DOMAIN][:PORT]/CallServices/Server?application=[APPLICATION]&probe=true
The “probe=true” argument is required to ensure that probe calls do not affect the session (i.e.,
license) usage statistics.
license) usage statistics.
If Call Services is accessible and is not suspended, it will respond with:
The Cisco Unified Call Services, Universal Edition is up and running
However, if it is suspended (via the
suspendServer
administrative script), it will respond with:
The Cisco Unified Call Services, Universal Edition is running, however it has
been suspended.
been suspended.
Configuration Updates
When an administrator monitors a Call Services installation, they want to be aware of any
warning signs that the system is overloaded. In these scenarios, it is advantageous if the
administrator is able to tweak a few settings to better handle the given load without worrying
about updating or suspending applications or shutting down the Java application server. These
tweaks may enable a system to better handle spikes in call activity with no adverse effects. To
this end, Call Services exposes some of its configuration options and allows an administrator to
change them at runtime. It also allows the administrator to change some application settings
values for deployed application.
warning signs that the system is overloaded. In these scenarios, it is advantageous if the
administrator is able to tweak a few settings to better handle the given load without worrying
about updating or suspending applications or shutting down the Java application server. These
tweaks may enable a system to better handle spikes in call activity with no adverse effects. To
this end, Call Services exposes some of its configuration options and allows an administrator to
change them at runtime. It also allows the administrator to change some application settings
values for deployed application.
It is important to note that the administrator must be very careful when altering these
configuration options at runtime as improperly chosen values could make the system unstable
and achieve the opposite effect than desired.
configuration options at runtime as improperly chosen values could make the system unstable
and achieve the opposite effect than desired.
The ability to change Call Services configuration options and application settings is available
only through the JMX interface. The configuration options are exposed as attributes of an
MBean, one for the Call Services configuration options and one for each application’s settings.
Those attributes that allow their values to be changed will have editable values. When a new
only through the JMX interface. The configuration options are exposed as attributes of an
MBean, one for the Call Services configuration options and one for each application’s settings.
Those attributes that allow their values to be changed will have editable values. When a new