Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía Del Usuario

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callers end the calls will the application be fully suspended and the administrator is safe to take 
down any resources that the application depends on. To determine when all calls have ended, use 
the status function. 

To suspend Call Services itself using the JMX interface, navigate to the 

Global/Command

 

MBean and click on the function named “suspendCallServices” in the operations tab. The results 
will be displayed in a dialog box. As with the application-specific suspension, use the 
application-specific status function to determine if there are callers still visiting the applications. 
Click on the function named “resumeCallServices” to resume Call Services and restore the 
previous states of the applications. 

The scripts for suspending and resuming applications are found in the 

admin

 folder of the 

application to be suspended. Windows users should use the script named 

suspendApp.bat

 and 

Unix users should use the script named 

suspendApp.sh

. To resume the application, use the 

script named 

resumeApp.bat 

or

 resumeApp.sh

. 

It is possible to suspend all applications at once by accessing a script found in the 

admin

 folder 

of Call Services. Windows users should use the script named 

suspendServer.bat

 and Unix 

users should use the script named 

suspendServer.sh

. To restore all applications to their 

original status, use the script named 

resumeServer.bat 

or

 resumeServer.sh

. Note that these 

scripts do not resume all applications; they simply restore the administrator-specified status of 
each application. So if an application was already suspended when the server was suspended, 
resuming the server leaves the application in a suspended state. 

When Call Services starts up, it will load all applications that have been deployed to its 

applications

 folder. A new application that is created in Builder for Call Studio and deployed 

to a machine on which Call Services is already running cannot begin accepting calls until Call 
Services loads the new application. To load the application, execute the deploy application 
function. If the application is already deployed, executing this function will do nothing. If 
multiple new applications are to be deployed together, one can execute the deploy all 
applications function and all new applications will be deployed, and leave existing applications 
untouched.  

To deploy all new applications using the JMX interface, navigate to the 

Global/Command

 

MBean and click on the function named “deployAllNewApps” in the operations tab. Pressing 
this button will display a dialog box with the status of each application’s deployment. 

Alternatively, to deploy a single new application, first use the function named “listAllNewApps” 
in the operations tab to get a list of new application names. Then use the “deployNewApp” 
function to deploy the desired application by name.