Cisco Cisco Customer Voice Portal 8.0(1)

VoiceXML Logs

Note: Refer to the Support Tools documentation for more information about viewing logs.

About VoiceXML Logs

VoiceXML logs record Unified CVP system-specific information, such as heartbeat status. By
default, VoiceXML logs are stored in the \Cisco\CVP\logs\VXML folder.

Note: These logs are configured and viewed using Support Tools.

The table that follows describes the logs that VoiceXML creates.

Unified CVP logs for the VoiceXML Service: This
includes Notice, Info, and Debug logs. With Debug turned

CVP.<timestamp>.log

Infrastructure

on, you can also see Call, Message, and Method trace
types of logs.

Unified CVP error log: This contains any error that
Unified CVP Services and message layer has generated.

Error.<timestamp>.log

Error messages

Correlating Unified CVP/Unified ICME Logs with VXML Server Logs

When using the VXML Server option in the Unified CVP solution, you can correlate Unified
CVP/Unified ICME logs with VoiceXML logs. To do this, you need to pass the Call ID to the
VXML Server by URL.

To configure logging, do the following:

In the Unified ICME script, use the formula editor to set ToExtVXML[1]. Set 

 to the contents of the

User.microapp.media_id ECC Variable.

• Always include "callid" when sending the call to the VXML Server using the Comprehensive

call flow model.

• When you concatenate multiple values, use a semi-colon for the delimiter, for example

In the VXML Server, ensure that it logs the callid to the VXML Server trace files. In the VXML
Server, to log to the trace files, do the following:

a.

Select the Subdialog Start element.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)