Cisco Cisco Customer Voice Portal 8.0(1)

There are some caveats regarding label definition for use with Unified CVP:

•

For requery and network transfer to work, you must define “dummy” VRU labels, even if
Unified CVP is the main routing client. In addition, in a NAM/CICM configuration, these
labels must be defined identically on both the NAM and CICM.

•

You cannot use Unified ICME's feature of substitution variables (such as %1).

Labels for Unified CVP calls which will require outpulse transfer mode must be pre-pended
with the characters DTMF. By configuring the target label with the form DTMFnnnnn (where
nnnnn are the digits to outpulse), Unified CVP will send the digits to the Ingress gateway
for outpulsing. (Conversely, a label not intended for outpulse transfer mode use cannot begin
with DTMF.)

For example, to use the AT&T Transfer Connect feature to transfer the call to the number
“4441234” the label would be configured as DTMF*84441234.

Note: In outpulse transfer mode, Unified CVP will send whatever digits are in the label to
the Gateway for outpulsing. It is the customer’s responsibility to confirm interpretability with
the target switch.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)