Cisco Cisco Unified Customer Voice Portal 10.0(1)

If the caller does not enter input and No Entry Timeout period is exceeded, the following happens:

•

If the Number of No Entry Tries value has not been reached, Unified CVP plays the “no
entry” error message and re-plays the original prompt.

•

If the Number of No Entry Tries value has been reached, Unified CVP exits the node through
the X (failure) branch, sets the Call.CallerEnteredDigits variable to NULL, the
user.microapp.error_code ECC variable to 17 (Reached Maximum No Entry Tries), and
returns control to Unified ICME.

Menu (M) Micro-Application

This micro-application plays a menu media file and retrieves a defined digit. (Menu is similar
to the Get Digit micro-application except that it only accepts one digit, which it checks for
validity.)

Unified CVP passes the retrieved digit back to Unified ICME for further processing using the
Caller-Entered Digits (CED) field in the ICM/IVR Messaging interface.

How to Configure Network VRU Script Settings for the Menu Micro-Application

Use the ICM Configuration Manager’s Network VRU Script List tool’s Attribute tab to specify
parameters.

Configure VRU Script field parameters:

•

Micro-application type. For Menu, valid options are: M or m.

•

Media File Name. Name of the media file or external VoiceXML to be played (that is, the
prompt file). The valid options are:

–

A file name (for instance, a .wav file)

Note: The file name is case-sensitive.

–

null - (default) If this field is empty, Unified CVP examines the contents of the
user.microapp.inline_tts ECC variable. If this ECC variable contains a value, Unified
CVP prompts using TTS. If the ECC is empty, no prompt is played.

–

-(number 1-10) - Unified CVP plays the file in the corresponding Call.PeripheralVariable
file. For example, entering -2 causes Unified CVP to look at Call.PeripheralVariable2.

•

Media Library Type. Flag indicating the location of the media files to be played. The valid
options are:

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)