Cisco Cisco Unified Customer Voice Portal 10.0(1)

by pairs of hexadecimal digits. This means that if the external system wants to pass "12345" in
the UUS dat field, it will arrive to the gateway with the following representation: "3132333435".
By default, this 2-byte hexadecimal value is passed to Unified ICME. The Unified ICME script
must manipulate this value using the Formula Editor. The user can specify an option on the
gateway or the Unified CVP H.323 Service to convert to the 1-byte ASCII representation (that
is, "12345") before passing to Unified ICME.

Any data that cannot be represented by a printable ASCII character will be replaced with a "."
character. Therefore, if the incoming GTD data from the network contains binary data (such as
counters), this option should not be used since it will result in a loss of valuable information.
Additionally, other fields from the IAM message can also be utilized, if desired.

How that data moves from the gateway to the Unified ICME differs depending on the deployment
model used. The format in which the data appears in Unified ICME will also be somewhat
different based on the deployment model. In any case, Unified ICME 7.1(1) and beyond will
accommodate a maximum length of 131 characters. Before that release, Unified ICME will
only accommodate a maximum length of 36 characters.

VRU-Only Call Flow Model

The bootstrap.tcl file on the gateway extracts the GTD fields that the user has configured. By
default, the UUS.dat is extracted, if user specifies nothing. That data is then passed to the Unified
CVP Call Server in the HTTP URL as the CALL_UUI. The Call Server places the CALL_UUI
data in the UUI variable, which is then passed to Unified ICME. Unified ICME makes that data
available in the Call.UserToUserInfo field in the Unified ICME script. It also stores it in the
UserToUser column in the TCD (Termination Call Detail record) in the database.

Comprehensive Call Flow Model

GTD data is passed to the Unified CVP H.323 Service automatically in the H.323 setup in the
NonStandardControl element if the following is configured on the ingress gateway:

voice service voip

    signaling forward unconditional

The Unified CVP H.323 Service extracts the GTD fields the user has configured using VBAdmin.
The user must explicitly extract the UUI using the VBAdmin setUUIUnified CVP Call Server
in the HTTP URL as the CALL_UUI.

The Call Server places the CALL_UUI data in the ICM Service UUI variable, which is then
passed to Unified ICME. Unified ICME makes that data available in the Call.UserToUserInfo
field in the Unified ICME script. It also stores it in the UserToUser column in the TCD
(Termination Call Detail record) in the database.

VBAdmin Logging Commands

The following table describes VBAdmin logging commands. For more information about
logging, refer to the Operations Console online help.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)