Cisco Cisco Customer Voice Portal Downloads
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Figure 89: ICM - Create Call Script - Add Set Variable Elements
Step 5
You will use the first variable box to identify the CVP VXML server using the
user.microapp.media_server ECC variable. Set the first variable as follows:
user.microapp.media_server ECC variable. Set the first variable as follows:
a.
Right click the Set Variable box and click Properties to open the Set Properties dialog
box.
box.
b.
On the Set Variable tab, click the Object Type drop-down and select Call.
c.
Leave the Object box with No Selection and, from the Variable drop-down box, select
user.microapp.media_server.
user.microapp.media_server.
d.
Substituting the IP address of your CVP server, in the Value box, enter:
"http://10.86.132.141:7000/CVP"
"http://10.86.132.141:7000/CVP"
e.
Click OK to save the variable definition.
Figure 90: ICM - Create Call Script - Define user.microapp.media_server
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
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Chapter 9: Comprehensive Call Flow Model Exercise
Section D: ICM Scripting Configuration for CVP