Cisco Cisco Customer Voice Portal 8.0(1)

Note: If you need to modify the PG configuration, first you must stop the PG service. Be sure
to restart the service after you save the new configuration. To stop and start the service, log into
the CVP server and double click the ICM Service Control icon. Select the PG service and click
Stop or Start as appropriate.

When you run icmsetup on the CVP system, you must use the same instance name
that you used to create the ICM instance on the ICM system.

Check the instance names by running icmsetup.

You must enter the number of PGs as a range (1-2 in this example). Refer to 

Indication: The status of the CVP
call server is partial but if you
change the CVP PG instance to
"2" the example works.

The ICM system assigns this number when you add the PG using icmsetup on the
ICM system.

Indication: The status of the CVP
call server is partial.

On the CVP system, run icmsetup. On the Peripheral Gateway Component Properties
window, enter the same Logical Controller ID the ICM system assigned previously

In this exercise, the gateway's dial peer uses the label: 123456789> which will match
the 1234567890 label configured in ICM for the VRU definition.

Indication, message: I'm sorry,
we are currently experiencing
system problems and are unable

To check for the proper label, in the ICM Communication Manager, select: Tools >
Explorer Tools > Network VRU Explorer.

to process your call. Please try
again later.

To check for the proper PG type, in the ICM Communication Manager, select: Tools
> Explorer Tools > Network VRU Explorer. Click Retrieve then select the PG
you created and examine its configuration.

Indication: there is no response
at all when you make either the
8005557777 or the 7005557777
call.

Using ICM Script Monitoring to Track a Call's Progress

The ICM scripting tool provides a monitoring mode that enables you to track the progress of a
call through the ICM script. This is especially helpful for complex scripts but even for the simple
scripts in the comprehensive exercise, the feature provides the following valuable information:

•

Indicates whether or not the call reached the ICM portion of the call flow.

•

Indicates whether or not the call completed specific parts of the script and, if there is more
than one path in the script, which path the call took.

Enable ICM Script Monitoring

To enable the script monitoring function, complete the following steps:

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)