Cisco Cisco Unified Customer Voice Portal 10.0(1)

Cisco

List of Figures

Figure 1: Unified CVP Standalone VXML Server - HelloWorld Voice Application Call Flow......................................12

Figure 2: Unified CVP Standalone VXML Server - customhelloworld Voice Application Call Flow............................13

Figure 3: Unified CVP Standalone VXML Server - customhelloworld Voice ApplicatioUnified CVP Standalone VXML
Server - with Reporting...................................................................................................................................................15

Figure 4: Unified CVP Comprehensive Call Flow Example...........................................................................................17

Figure 5: Call Management Administration - Main Window..........................................................................................27

Figure 6: Call Management Administration - Defining a Trunk.....................................................................................28

Figure 7: Unified CM - Define Trunks............................................................................................................................30

Figure 8: Unified CM - Define a Route Pattern..............................................................................................................31

Figure 9: Unified CM - All Route Patterns Defined........................................................................................................32

Figure 10: CVP Installation - Select Packages................................................................................................................35

Figure 11: CVP Installation - Select Core Software Settings..........................................................................................36

Figure 12: CVP Installation - Select Apache Tomcat Application Server.......................................................................37

Figure 13: CVP Installation - Select the Media File Folder............................................................................................38

Figure 14: CVP Installation - Select Reporting DB Size................................................................................................39

Figure 15: CVP Installation - Disable Support Tools......................................................................................................40

Figure 16: CVP Installation - Ready to Install................................................................................................................40

Figure 17: CVP Installation - Apply Security Hardening?..............................................................................................41

Figure 18: CVP Installation - Reporting Password.........................................................................................................42

Figure 19: CVP Installation - OPS Console Password....................................................................................................43

Figure 20: Reminder to Run the Reporting Setup Script.................................................................................................43

Figure 21: CVP All-In-One-Box Server - Main Window................................................................................................46

Figure 22: CVP Operations Console - Login Window....................................................................................................47

Figure 23: CVP Operations Console - Main Window.....................................................................................................47

Figure 24: View List of VXML Servers Known to the Operations Console...................................................................48

Figure 25: Add VXML Server (standalone) to List of VXML Standalone Servers Available to the Operations Console.49

Figure 26: CVP Operations Console - Add Voice Gateway............................................................................................50

Figure 27: CVP Operations Console - Confirm Added Gateway Message.....................................................................51

Figure 28: CVP Operations Console - List of Gateways.................................................................................................51

Figure 29: CVP Operations Console - Edit Gateway Configuration...............................................................................52

Figure 30: CVP Operations Console - Verify Connection to Gateway - Check Gateway Software Version...................53

Figure 31: Successfully Transferred File to the Gateway................................................................................................54

Figure 32: Call Studio - License Activation Message.....................................................................................................64

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)

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