Cisco Cisco Unified Customer Voice Portal 10.5(1)
Unified CVP provides the following documentation:
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Cisco Security Agent Installation/Deployment for Cisco Unified Customer Voice Portal
provides installation instructions and information about Cisco Security Agent for the Unified
CVP deployment.We strongly urge you to read this document in its entirety.
provides installation instructions and information about Cisco Security Agent for the Unified
CVP deployment.We strongly urge you to read this document in its entirety.
•
Cisco Unified Customer Voice Portal Release 7.x Solution Reference Network Design (SRND)
provides design considerations and guidelines for deploying contact center voice response
solutions based on Cisco Unified Customer Voice Portal (CVP) 7.x releases.
provides design considerations and guidelines for deploying contact center voice response
solutions based on Cisco Unified Customer Voice Portal (CVP) 7.x releases.
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Configuration and Administration Guide for Cisco Unified Customer Voice Portal describes
how to set up, run, and administer the Cisco Unified CVP product, including associated
configuration.
how to set up, run, and administer the Cisco Unified CVP product, including associated
configuration.
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Element Specifications for Cisco Unified CVP VXML Server and Unified Call Studio describes
the settings, element data, exit states, and configuration options for Elements.
the settings, element data, exit states, and configuration options for Elements.
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Installation and Upgrade Guide for Cisco Unified Customer Voice Portal describes how to
install Unified CVP software, perform initial configuration, and upgrade.
install Unified CVP software, perform initial configuration, and upgrade.
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Operations Console Online Help for Cisco Unified Customer Voice Portal describes how to
use the Operations Console to configure Unified CVP solution components.
use the Operations Console to configure Unified CVP solution components.
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Port Utilization Guide for Cisco Unified Customer Voice Portal describes the ports used in
a Unified CVP deployment.
a Unified CVP deployment.
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Programming Guide for Cisco Unified CVP VXML Server and Unified Call Studio describes
how to build components that run on the Cisco Unified VXML Server.
how to build components that run on the Cisco Unified VXML Server.
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Say It Smart Specifications for Cisco Unified CVP VXML Server and Unified Call Studio
describes in detail the functionality and configuration options for all Say It Smart plugins
included with the software.
describes in detail the functionality and configuration options for all Say It Smart plugins
included with the software.
•
Troubleshooting Guide for Cisco Unified Customer Voice Portal describes how to isolate
and solve problems in the Unified CVP solution.
and solve problems in the Unified CVP solution.
•
User Guide for Cisco Unified CVP VXML Server and Unified Call Studio describes the
functionality of Call Studio including creating projects, using the Call Studio environment,
and deploying applications to the Unified CVP VXML Server.
functionality of Call Studio including creating projects, using the Call Studio environment,
and deploying applications to the Unified CVP VXML Server.
For additional information about Unified ICME, see the Cisco web site (
Unified ICME documentation.
Conventions
This manual uses the following conventions:
Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(1)
3
Preface
Conventions