Cisco Cisco Unified Customer Voice Portal 10.5(1) Guía De Instalación
T
ROUBLESHOOTING
C
ISCO
CVP V
OICE
XML 3.1
Installation Guide
Issue
Cause and Resolution
CVP VoiceXML Server requires an environment variable named
CVP VoiceXML Server requires an environment variable named
AUDIUM_HOME
, which points to the installation directory. The Cisco
CVP VoiceXML installer created this environment variable.
However, the variable will not be registered until the machine is
restarted.
However, the variable will not be registered until the machine is
restarted.
If the error message persists, manually create the environment
variable. See the documentation for the respective operating
system on how to do this.
variable. See the documentation for the respective operating
system on how to do this.
CVP VoiceXML
Server shows an error
on startup containing
“
Server shows an error
on startup containing
“
AUDIUM_HOME
is not
defined”
If the error persists, the application server may have been installed
as a Windows service using a different user than the user under
which the application server is running. Make sure the profile for
the user running the application server has the environment
variable set.
as a Windows service using a different user than the user under
which the application server is running. Make sure the profile for
the user running the application server has the environment
variable set.
When running the
HelloWorld sample
application to test if
CVP VoiceXML
Server is running, the
page could not be
found.
HelloWorld sample
application to test if
CVP VoiceXML
Server is running, the
page could not be
found.
The URL to be entered to obtain the HelloWorld application is:
http://localhost:PORT/CVP/Server?application=HelloWorld
This URL would be valid only if the web browser were running on
the same machine as Server. If it is a different machine, the
appropriate IP address should be used instead of “localhost”.
Additionally, the port on which the application server is listening
must be used.
http://localhost:PORT/CVP/Server?application=HelloWorld
This URL would be valid only if the web browser were running on
the same machine as Server. If it is a different machine, the
appropriate IP address should be used instead of “localhost”.
Additionally, the port on which the application server is listening
must be used.
When running the
HelloWorld sample
application to test if
CVP VoiceXML
Server is running, a
VoiceXML page
appears indicating that
there is technical
difficulties.
HelloWorld sample
application to test if
CVP VoiceXML
Server is running, a
VoiceXML page
appears indicating that
there is technical
difficulties.
Several possibilities exist for this error:
•
The application name was not typed in exactly as it appears in
the URL shown in the previous option. All application names
do not have spaces
the URL shown in the previous option. All application names
do not have spaces
•
There is no HelloWorld application deployed on Server. Check
the
the
INSTALLATION_PATH\Server\applications
folder.
•
When the application server was launched, CVP VoiceXML
Server encountered an error. See the troubleshooting options in
this section for resolutions.
Server encountered an error. See the troubleshooting options in
this section for resolutions.
Copyright 2001 - 2005 Audium Corporation. All Rights Reserved. 10/05
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