Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía Para Resolver Problemas

This document describes the steps to pass the UUI data on CVP.

Cisco recommends that you have knowledge of these topics:

CVP

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Intelligent Contact Management (ICM) scripting

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Session Initiation Protocol (SIP)

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This document is not restricted to specific software and hardware versions.

You can pass generic data to and from Unified ICM through Unified CVP using User-to-
UserInformation (UUI).

This is accomplished by populating the UUS parameter (often known as the UUI) in the
InitialAddress Message (IAM) of the Generic Transparency Descriptor (GTD) data that is sent to
the gateway from the network in the Q.931 setup message.

The gateway sends this data to Unified CVP through SIP messages. Unified CVP can then send
the data to Unified ICM on a new call.

UUI processing scenarios:

When GTD data is present in the inbound call leg of the SIP INVITE message, Unified CVP saves
the GTD data as inbound GTD and the UUI portion (if present) is passed to UnifiedICM If Unified
ICM modifies the data, it sends the modified UUI back to Unified CVP. Unified CVP converts the
UUI data it receives from Unified ICM into Hex and modifies the UUS(if it is present) and
overwrites the inbound GTD value. Only the UUS portion will bemodified, using the format:
UUS,3,<converted Hex value of data from ICM>