Cisco Cisco Customer Voice Portal 8.0(1) Guía De Instalación

During the CVP installation, 
the following error message 
is displayed when you try to 
start the Application Server: 
"Error: LDAPConfig could 
not properly initialize."

The machine is missing the Microsoft Java Virtual Machine (JVM).

 

CVP requires the Microsoft Java Virtual Machine. To verify that this 
software is installed, type the following command:

 

 
jview /?

 

 
If the command is not recognized, the Microsoft Java Virtual Machine 
is not installed on the machine. If the Microsoft Java Virtual Machine 
exists on the machine, output similar to the following is displayed:

 

 
Microsoft (R) Command-line Loader for Java Version 5.00.3810

 

Copyright (C) Microsoft Corp 1996-2000. All rights reserved.

 

 
Usage: 

 

 
JView [options] <classname> [arguments]

 

 
In most cases, a fresh installation of Microsoft Windows 2000 Service 
Pack 4 does not include the Microsoft Java Virtual Machine.

 

Some Windows 2000 Service Pack 3 installations do not include the 
Microsoft Java Virtual Machine. 

 

 
Install Windows 2000 with no service packs. Then, apply the latest 
service packs. 

When accessing the 
Application Administrator 
page, one of the following 
error messages appears: “You 
are not authorized to view 
this page” or a “Permissions 
Denied.” 

You are logged into the Application Administrator Page as the “wrong” 
administrator.

On Windows 2000, it is common for there to be two Administrator users 
defined:

A local Administrator user. 

A <DOMAIN_NAME>\Administrator user. 

These Administrators can have different passwords and privileges.

Either administrator can be the “right” one as long as that user is a 
member of the local Administrators group and has the proper file 
permissions.

Adding the user to the Administrators group will probably fix 
file permissions, too.