Cisco Cisco Unified Customer Voice Portal 10.5(1) Guía De Instalación
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Installation Guide
Chapter 2 Installing Customer Voice Portal Software
Upgrading CVP Software
Caution
To prevent sharing violations with other software, close down the following before you begin CVP
installation:
installation:
– Programs running Windows 2000 Internet Information Services (IIS) or/and wwwPublishing Services.
– Programs that accesses directories or files, such as MS Word or Windows Explorer.
– If performing an upgrade on a live system, all calls must be ended gracefully before starting the
upgrade process.
How to upgrade Cisco Customer Voice Portal (CVP)
Only components currently installed on the system will be upgraded. During the Upgrade procedure, if
new components are available to be added since the last upgrade, a message box appears confirming what
components are available.
new components are available to be added since the last upgrade, a message box appears confirming what
components are available.
Note
If you click Cancel on any of the dialog screens prior to the Start Copying files screen, no part of the
installation will occur and the Exit Setup dialog box will appear.
installation will occur and the Exit Setup dialog box will appear.
Step 1
Close all open applications.
Step 2
From the Upgrade folder on the CVP installation CD, run setup.exe.
Step 3
On the Welcome screen, click Next.
Note
If the system determines that the CVP upgrade version is older than the version currently installed or an
unsupported upgrade is attempted, an informational message appears and the system exits Setup without
performing the upgrade.
unsupported upgrade is attempted, an informational message appears and the system exits Setup without
performing the upgrade.
Note
Setup also checks for a valid version of MS JVM and for Windows 2000 on the machine. If these
programs are not detected, the system exits Setup without performing the upgrade. You must install these
programs before you can proceed.
programs are not detected, the system exits Setup without performing the upgrade. You must install these
programs before you can proceed.
Step 4
On the Copyrights screen, click Next.
Step 5
On the License Agreement screen, click Yes. (Use the scroll bar or the Page Up and Page Down keys
to view the entire license agreement.)
to view the entire license agreement.)
Step 6
Click Next. If you are upgrading from ISN 2.0 or ISN 2.1, the Process Windows Display screen appears.
Use the check box on the screen to select whether or not you want the CVP process windows to display
when CVP is running.
Use the check box on the screen to select whether or not you want the CVP process windows to display
when CVP is running.
Note
If you choose not to display the process windows with this screen, you can still display them at any time
by running Start > Programs > Cisco Internet Service Node > CVP Monitor after CVP is installed.
by running Start > Programs > Cisco Internet Service Node > CVP Monitor after CVP is installed.
However, by activating the window later with the CVP Monitor, the processes you can view are very
limited (i.e., the heartbeat). If you need to see all of the processes, you should activate them at this time.
limited (i.e., the heartbeat). If you need to see all of the processes, you should activate them at this time.