Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía De Instalación
C H A P T E R
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Installation Guide
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Installing Customer Voice Portal Software
This chapter describes how to install and configure Customer Voice Portal (CVP) software, including:
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Configuring non-CVP software components after the CVP software is installed.
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Upgrading CVP components
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Removing CVP components
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Troubleshooting
Make sure that your system meets all hardware and software requirements before you begin installing
Customer Voice Portal software. For the latest information on hardware and software requirements, refer
to the Cisco Customer Voice Portal 3.1 Hardware and Software Specification (Bill of Materials) at
Customer Voice Portal software. For the latest information on hardware and software requirements, refer
to the Cisco Customer Voice Portal 3.1 Hardware and Software Specification (Bill of Materials) at
Installing Customer Voice Portal Software
This section describes how to install Customer Voice Portal software.
Caution
To prevent sharing violations with other software, close down the following before you begin CVP
installation:
installation:
– Programs running Windows 2000 Internet Information Services (IIS) or/and wwwPublishing Services.
– Programs that access directories or files, such as Microsoft Word or Windows Explorer.
Note
Uninstallation of ISN 1.0.1 SDDSN is not supported. If you are installing SDDSN and previously had
SDDSN version 1.0, you need to re-install the operating system on the computer you plan to install
SDDSN version 2.0 on. If you are upgrading the Application Server and Voice Browser to CVP 3.1, and
have SDDSN version 1.0 on the same machine, you need to set SDDSN version 1.0 to “disabled” in the
ICM Services window.
SDDSN version 1.0, you need to re-install the operating system on the computer you plan to install
SDDSN version 2.0 on. If you are upgrading the Application Server and Voice Browser to CVP 3.1, and
have SDDSN version 1.0 on the same machine, you need to set SDDSN version 1.0 to “disabled” in the
ICM Services window.
Note
If Cisco Security Agent (CSA) is running on the machine where you plan to install CVP, you must first
stop the CSA program before installing, upgrading or removing any CVP components. Refer to the
Installing Cisco Security Agent for Cisco Customer Voice Portal guide for information about turning off
CSA during installation.
stop the CSA program before installing, upgrading or removing any CVP components. Refer to the
Installing Cisco Security Agent for Cisco Customer Voice Portal guide for information about turning off
CSA during installation.