Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía De Instalación

This section describes the procedure for removing CVP components.

To prevent sharing violations with other software, close down the following before you begin CVP 
uninstallation:

 

 
– Programs running Windows 2000 Internet Information Services (IIS) or/and wwwPublishing Services.

 

 
– Programs that accesses directories or files, such as MS Word or Windows Explorer.

Close all open applications.

Select Start > Settings > Control Panel > Add/Remove Programs. 

Select the Cisco Customer Voice Portal (CVP) entry and click Change/Remove.

It is very important to choose the Cisco Customer Voice Portal (CVP) entry to ensure a clean uninstall. 
Selecting this entry removes all other CVP components in the Installed Program list, except upgrades or 
hotfixes. For more information, see 

In the Welcome to the Cisco CVP Setup Maintenance Setup dialog box, select Remove and click Next.

In the Confirm File Deletion dialog box, click OK.

If a DOS pop-up box appears asking permission to stop IIS Admin Services, enter Y.

Continue clicking Yes in all other confirmation boxes, as appropriate. 

A pop-up box will appear for all Shared or Read-Only files. If other ICM software products are sharing 
files, you must be extremely careful not to remove the files. Possible shared files include:

 

 
<Targetdir>\bin\cat2.dll

 

<Targetdir>\bin\msgs2.dll

 

<Targetdir>\bin\MESS2.HLP

 

<Targetdir>\Filters\appl2.flt

 

<Targetdir>\Filters\custvis2.flt

 

<Targetdir>\Filters\object2.flt

 

<Targetdir>\Filters\primpos2.flt

The Cisco CVP Maintenance Complete dialog box appears.

Click Finish. 

Do one of the following:

If the “Restart my computer” prompt appears, select Yes. 

If the “Restart my computer” prompt does not appear:

Close the Add/Remove Programs dialog box.