Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía De Instalación
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Maintenance Window 2 - CS2, CS3, CS4, VS1
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Maintenance Window 3 - VS2, VS3, VS4
Scenario 4: Upgrade a subset of a server types from a CVP unit in a maintenance window
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Maintenance Window 1 - RS1, CS1
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Maintenance Window 2 - CS2, VS1, VS2,
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Maintenance Window 3 - RS2, CS3
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Maintenance Window 4 - CS4, VS3, VS4
Upgrade Considerations
Review the following upgrade considerations when you are planning a CVP unit and/or
multiphased upgrade.
multiphased upgrade.
CVP Unit and Multiphased Upgrades
When you divide a product upgrade into multiple steps, it is important that you consider the
following:
following:
General Considerations
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Components co-resident on servers
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Multiphased upgrades are not supported in deployments with co-resident components.
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CVP unit upgrades support co-resident components if all of the co-resident components
are part of the same unit. As with non-coresident components, the CVP unit must remain
offline until all components that comprise the unit are upgraded. For example, if you have
a co-resident VXML Server and Call Server in the same CVP unit, the unit can be upgraded;
when all of the components are upgraded the unit can begin to process calls.
are part of the same unit. As with non-coresident components, the CVP unit must remain
offline until all components that comprise the unit are upgraded. For example, if you have
a co-resident VXML Server and Call Server in the same CVP unit, the unit can be upgraded;
when all of the components are upgraded the unit can begin to process calls.
Caution: If a deployment did not follow the upgrade order and that deployment were to
handle calls, some call data may be lost. For example, if a 4.0 Reporting Server were to
receive a message from a 7.0 Call Server, none of the new fields and/or messages introduced
in CVP 7.0 would be persisted about that call.
handle calls, some call data may be lost. For example, if a 4.0 Reporting Server were to
receive a message from a 7.0 Call Server, none of the new fields and/or messages introduced
in CVP 7.0 would be persisted about that call.
Operations Console (OAMP)
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Unified CVP 7.0 supports one Operations Console Server per deployment.
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The Operations Console must always be upgraded first. If it is not, you will be unable to
configure properties introduced in the Unified CVP 7.0 release.
configure properties introduced in the Unified CVP 7.0 release.
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)
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Chapter 9: Planning Your CVP Upgrade
Upgrade Considerations