Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía De Instalación
Step 1
If you have not rebooted since running the installation program, do so before proceeding to Step
2.
2.
Step 2
Log in as user informix.
Step 3
Run the ReportingRunAsInformix.bat file, located in the %CVP_HOME%\bin directory.
Step 4
Log out, and then log in again as user cvp_dbadmin.
Step 5
Run the ReportingRunAsCVP_dbadmin.bat file, located in the %CVP_HOME%\bin directory.
Step 6
Reboot the Reporting Server.
Exclude Unified CVP Processes from Anti-Virus Software Port Blocking
On all systems running Unified CVP server components (that is, Call Server, Reporting Server,
and VXML Server) with anti-virus software configured to do port blocking, you should exclude
Unified CVP processes from the port blocking. For Call Server, Reporting Server and VXML
Server, exclude process tomcat5.exe from port blocking. In addition, for Call Server, process
VoiceBrowser.exe should be excluded. The following instructions may be used to exclude
Unified CVP processes from port blocking when using McAfee® VirusScan® on a system
running Unified CVP Call Server. If you use a different anti-virus product, you should do the
equivalent exclusions in that product's port blocking rules.
and VXML Server) with anti-virus software configured to do port blocking, you should exclude
Unified CVP processes from the port blocking. For Call Server, Reporting Server and VXML
Server, exclude process tomcat5.exe from port blocking. In addition, for Call Server, process
VoiceBrowser.exe should be excluded. The following instructions may be used to exclude
Unified CVP processes from port blocking when using McAfee® VirusScan® on a system
running Unified CVP Call Server. If you use a different anti-virus product, you should do the
equivalent exclusions in that product's port blocking rules.
Instructions for McAfee® VirusScan® on Unified CVP Call Server:
1. Open the VirusScan Console, double click on Access Protection, and click on the Port
Blocking tab.
2. If the two checkboxes for "Prevent IRC communication" are checked, then do the following:
–
Edit both of the Prevent IRC communication properties in VirusScan by selecting
it and then clicking on the Edit... button.
it and then clicking on the Edit... button.
–
In the Add or edit a port blocking range dialog, add VoiceBrowser.exe,tomcat5.exe
to the Excluded Process text box and click OK.
to the Excluded Process text box and click OK.
Note: It is critical that there are no spaces in the string
VoiceBrowser.exe,tomcat5.exe, or the Unified CVP server may not function properly.
VoiceBrowser.exe,tomcat5.exe, or the Unified CVP server may not function properly.
Enabling Security
Depending on your Unified CVP deployment, there may be security considerations you need
to address. For information, see the "Configuring and Modifying Unified CVP Security" chapter
in the Configuration and Administration Guide for Cisco Unified Customer Voice Portal and
to address. For information, see the "Configuring and Modifying Unified CVP Security" chapter
in the Configuration and Administration Guide for Cisco Unified Customer Voice Portal and
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
38
Chapter 6: - After Installing Unified CVP Software
Exclude Unified CVP Processes from Anti-Virus Software Port Blocking