Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía De Instalación

Note: SIP Proxy Servers and DNS Servers cannot coreside with other Unified CVP product
components.

•

VoiceXML gateways will need to be added, if you are migrating from Queue and Transfer
to the Comprehensive call flow model.

•

Dedicated Type 2 and Type 8 CVP Call Control Servers are no longer necessary.

•

CVP Call Servers in Unified CVP Release 4.0 can handle more calls than could the CVP
Call Control Servers of previous releases. This could allow for the elimination of some
servers, and the potential to turn them to other uses. In some cases, the reduction in CVP
Call Control Servers could permit the elimination of one VRU PG pair as well. For detailed
sizing information, see the 

 (http://www.cisco.com/en/US/products/sw/

custcosw/ps1006/products_implementation_design_guides_list.html).

•

If you are using older gateway or gatekeeper hardware, the version of IOS required in this
release may no longer support that hardware, making it necessary for you to purchase new
hardware. For more details, see your IOS documentation and the Unified CVP Bill of Materials
at the following location. 

 (http://www.cisco.com/en/US/products/

sw/custcosw/ps1006/prod_technical_reference_list.html).

Compatibility Matrix

The following table summarizes the required releases of operating systems, Cisco software, and
third-party software for ISN/CVP Releases 2.1 through 4.0. Examine the rows for your current
release and Unified CVP Release 4.0 thoroughly to determine what components will require
upgrading.

Note: The version requirements listed in this table were applicable as of the date of publication
of this manual. Consult the most recent version of the 

 (http://

www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_technical_reference_list.html)for
the current requirements for a given ISN/CVP release.

N/A

WebNS 7.1

12.2(13)T
12.3(7)T

12.3(7)T
12.3(10d)

Scansoft:
OSMS 1.1.1

N/A

4.6(2) with
3.2(2),

Windows
2000

N/A

OSR 1.1.4,

5.0(0) with

Nuance: 8.0

3.3(3),

SP 4,

6.0(0) with

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)