Cisco Cisco Customer Voice Portal Downloads Guía Del Usuario
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Intuitive interface
– Using a process similar to flowcharting software, the application
developer can use Builder for Call Studio to create an application, define its call flow, and
configure it to the exact specifications required.
configure it to the exact specifications required.
•
Design and build at the same time
– Builder for Call Studio acts as a design tool as well as a
building tool, allowing the developer to rapidly try different application call flows and then
test them out immediately.
test them out immediately.
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No technical details required
– Builder for Call Studio requires little to no technical
knowledge of Java, VoiceXML, or other markup languages. For the first time, the bulk of a
voice application can be designed and built by voice application design specialists, not
technical specialists.
voice application can be designed and built by voice application design specialists, not
technical specialists.
•
Rapid application development
– By using Builder for Call Studio, developers can
dramatically shorten deployment times. Application development time is reduced by as much
as 90% over the generation and management of flat VoiceXML files.
as 90% over the generation and management of flat VoiceXML files.
Call Studio documentation resides primarily within Call Studio itself by accessing the Help
menu. This guide, however includes a brief introduction to Call Studio in the section entitled
“Call Studio Introduction” in this chapter.
menu. This guide, however includes a brief introduction to Call Studio in the section entitled
“Call Studio Introduction” in this chapter.
VXML Server
VXML Server is a powerful J2EE- and J2SE-compliant run-time engine that dynamically drives
the caller experience. VXML Server provides:
the caller experience. VXML Server provides:
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Robust back-end integration
– VXML Server runs in a J2SE and J2EE framework, giving the
developer access to the full litany of middleware and data adapters currently available for
those environments. Additionally, the Java application server provides a robust, extensible
environment for system integration and data access and manipulation.
those environments. Additionally, the Java application server provides a robust, extensible
environment for system integration and data access and manipulation.
•
Session management
– Call and user data are maintained by VXML Server so that
information captured from the caller (or environment data such as the caller’s number or the
dialed number) can be easily accessed during the call for use in business rules.
dialed number) can be easily accessed during the call for use in business rules.
•
Dynamic applications
– Content and application logic are determined at runtime based on
rules ranging from simple to the most complex business rules. Almost anything about an
application can be determined at runtime.
application can be determined at runtime.
•
System Management
– VXML Server provides a full suite of administration tools, from
managing individual voice applications without affecting users calling into them, to
configurable logging of caller activity for analytical purposes.
configurable logging of caller activity for analytical purposes.
•
User Management
– VXML Server includes a lightweight customer data management system
for applications where more robust data are not already available. The user management
system allows dynamic applications to personalize the call experience depending on the
caller.
system allows dynamic applications to personalize the call experience depending on the
caller.