Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía Del Usuario

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An Action element can be thought of as a way to insert custom code directly in the call flow of a 
voice application. A few examples of Action elements could be one which retrieves and stores 
the current stock market price. Another example might be a mortgage rate calculator that stores 
the rate after using information entered by the caller. 

Since Action elements do not affect the call flow, they will always have a single exit state. 

 

An Action element is rendered as a parallelogram.

A standard Action element is defined by specifying the source of the action. There is no need to 
specify exit states like a standard Decision element because Action elements always have a 
single exit state. 

 

 

Choose the source of a standard Action element: 

ƒ  Class. The action is executed by a Java class whose full name (including package name) 

is specified in the text box. Note that substitution can be used to dynamically assemble 
the Java class name.  

ƒ  URI. The action is executed by communicating via XML with a script accessed via the 

URI provided in the text box. Note that substitution can be used to dynamically assemble 
the URI.