Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía Del Usuario
C
HAPTER
3:
A
DMINISTRATION
V
OICE
XML
S
ERVER
U
SER
G
UIDE
FOR
C
ISCO
U
NIFIED
C
USTOMER
V
OICE
P
ORTAL
R
ELEASE
4.0(1)
53
How many active callers, sessions ending, and callers on hold for each application currently
deployed on the system. Note that no on hold column will appear unless there are callers on
hold.
hold.
Whether each application is running or suspended.
Unified CVP Component Versions
Unified CVP VoiceXML Server provides a script that reports the version of all the components
of the software, including the VoiceXML Server, the core Unified CVP element and Say It
Smart package, each logger installed on the system, and each Gateway Adapter installed on the
system. This information can be helpful for tracking changes made to individual components of
the software installed at different times and the output of the script will typically be requested by
Cisco support representatives when a question is raised about the software.
of the software, including the VoiceXML Server, the core Unified CVP element and Say It
Smart package, each logger installed on the system, and each Gateway Adapter installed on the
system. This information can be helpful for tracking changes made to individual components of
the software installed at different times and the output of the script will typically be requested by
Cisco support representatives when a question is raised about the software.
The script is found in the
admin
folder of the VoiceXML Server. Windows users should use the
script named
getVersions.bat
and Unix users should use the script named
getVersions.sh
.
In order to report on the version of the Unified CVP VoiceXML Server web application archive
(WAR), the script should be passed as an argument the full path of the WAR location (e.g.
“C:\Cisco\CVP\VXMLServer\Tomcat\webapps\”).
(WAR), the script should be passed as an argument the full path of the WAR location (e.g.
“C:\Cisco\CVP\VXMLServer\Tomcat\webapps\”).
Administration Script Reference
The following lists all the scripts found in the
admin
folders of an individual application as well
as for the VoiceXML Server itself.
Administration
Script Name
Script Name
Description
Application-Level Scripts
suspendApp
Suspends the application in which this script resides.
resumeApp
Resumes the application in which this script resides.
deployApp
Prompts Unified CVP VoiceXML Server to load the application in
which this script resides (does nothing if the application is already
deployed).
which this script resides (does nothing if the application is already
deployed).
updateApp
Prompts the VoiceXML Server to reload into memory the
configuration of the application in which this script resides.
configuration of the application in which this script resides.
releaseApp
Prompts the VoiceXML Server to remove from memory the
application in which this script resides so that its folder can be
deleted.
application in which this script resides so that its folder can be
deleted.
status
Displays current information about the application in which this
script resides.
script resides.