Cisco Cisco Customer Voice Portal Downloads
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Product Description
Chapter 2 CVP Solution Components
CVP System Administration
CVP System Administration
This section describes CVP:
•
System Management
•
Reporting
•
Error handling
System Management
The CVP system is managed using several tools:
•
Application Administrator. Web-based tool for Application Server configuration and
administration. (See page 4 for more information on this tool.)
administration. (See page 4 for more information on this tool.)
•
VB Admin. Command line interface (CLI) for Voice Browser configuration and administration.(See
page 6 for more information on this tool.)
page 6 for more information on this tool.)
•
ICM Service Control. Tool for managing the Application Server and Voice Browser service nodes.
•
Dumplog.exe utility. Tool for displaying per-process log files.
Note
For information on using ICM Service Control and the dumplog.exe utility, see the Cisco Customer
Voice Portal (CVP) Configuration and Administration Guide.
Voice Portal (CVP) Configuration and Administration Guide.
ICM Service Control
The CVP is a node-managed process that runs under ICM Service Control. ICM Service Control allows
you to view, start, and stop all Windows services related to the ICM software. ICM Service Control also
provides control over all other Windows services—such as the Application Server and Voice
Browser—on machines selected through the All checkbox.
you to view, start, and stop all Windows services related to the ICM software. ICM Service Control also
provides control over all other Windows services—such as the Application Server and Voice
Browser—on machines selected through the All checkbox.