Cisco Cisco Unified Customer Voice Portal 10.0(1)
GL-1
Cisco Customer Voice Portal (CVP) Release 3.0(0) Product Description
G L O S S A R Y
A
ACD
Automatic Call Distributor
AIN
Advanced Intelligent Network, a broad term encompassing a carrier’s interface to adjunct computing
devices like the NAM.
devices like the NAM.
ANI
Automatic Number Identification (calling party number).
Application
A specific set of customer call-processing business rules as captured in the customer’s custom
NAM/ICM scripts, the customer’s custom prompts, and any database lookups/API interactions defined
to the NAM/ICM. Generally these rules will apply to a specific customer function.
NAM/ICM scripts, the customer’s custom prompts, and any database lookups/API interactions defined
to the NAM/ICM. Generally these rules will apply to a specific customer function.
App Admin
Application Administrator, an ISN configuration and administration tool with a Web browser interface,
which you use to perform tasks such as taking the Application Server engine in- and out-of-service, and
monitoring system and call status.
which you use to perform tasks such as taking the Application Server engine in- and out-of-service, and
monitoring system and call status.
Application
Developer
Developer
The person who designs and writes the NAM/ICM scripts which comprise the logic of the application.
Automated Speech
Recognition (ASR)
Recognition (ASR)
The ability to provide speaker independent voice recognition for gathering information form the calling
party.
party.
ASP
Application Service Provider.
AS or App Server
Application Server, one component of the ISN. The VXML application responding the voice browser.
AVVID
AVVID (Architecture for Voice, Video and Integrated Data) is the foundation of tomorrow's converged
enterprise communication networks. This architecture encompasses converged client devices,
infrastructure hardware/software, directory services, call processing, telephony/data applications,
network and policy management, and service and support.
enterprise communication networks. This architecture encompasses converged client devices,
infrastructure hardware/software, directory services, call processing, telephony/data applications,
network and policy management, and service and support.
Application
Prompts
Prompts
The customer’s custom prompts for use with their NAM/ICM scripts.
Asynchronous
Communications
Communications
See “Out of Band Communications.”