Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía Para Resolver Problemas

Contributed by Jerry Cody and Anuj Bhatia, Cisco TAC Engineers.
Sep 05, 2013

Introduction
Requirements
Trace Settings and Log Collection
     Finesse
     Cisco Agent Desktop
     Cisco Supervisor Desktop
     CTIOS Client Desktops
     Client−Related Issues with Tracing and Logs on PG
        Debug CAD Sync Service
        Debug the CAD 6.0(X) RASCAL Server
        Debug Chat Server
     Other PG−Related Tracing and Logs
        Enable Tracing of CallManager PIM
        Enable Tracing on the CUCM
        Enable Java Telephony Application Programming Interface (JTAPI) Gateway (JGW)
        Enable CTI Server (CTISVR) Tracing on Active Side
        Enable Tracing VRU PIM
        Enable CTIOS Server Tracing on Both CTIOS Servers
        Enable Open Peripheral Controller (OPC) Tracing on Active PG
        Enable Eagtpim Tracing on Active PG
        Use Dumplog Utility to Pull Logs
        Enable Tracing on CVP Servers
     Outbound Dialer−Related Tracing and Log Collection
        Pull Logs
        On the Importer
        On the Campaignmanager
        Enable Router Logs on Router Process
        Pull Router Logs
     Gateway Traces (SIP)
     CUSP Tracing
Use of CLI for Tracing
     CLI Example

This document describes how to set tracing in the Cisco Unified Contact Center Enterprise (UCCE) for
clients, peripheral gateway (PG) services, the Cisco Customer Voice Portal (CVP), the Cisco UCCE
Outbound Dialer, Cisco Unified Communications Manager (CallManager) (CUCM), and Cisco gateways.

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