Cisco Cisco Customer Voice Portal Downloads Guía Del Desarrollador
V
OICE
E
LEMENT
:
Y
ES
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O
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ENU
C
ISCO
CVP
V
OICE
XML
3.0
Element Specifications
Copyright 2001 - 2004 Audium Corporation. All Rights Reserved. 12/1/04
90
Exit States
Name
Notes
max_nomatch
The maximum number of nomatch events has occurred. If the nomatch max count is 0, this exit state will never occur.
max_noinput
The maximum number of noinput events has occurred. If the noinput max count is 0, this exit state will never occur.
yes
The utterance was recognized as “yes”.
no
The utterance was recognized as “no”.
Notes:
• The replay option, when activated, resets all the event counts (noinput and nomatch).
• The replay option, when activated, resets all the event counts (noinput and nomatch).
Audio Groups
Yes / No Capture
Name (Label)
Req’d
Max 1
Notes
initial_audio_group
(Initial)
(Initial)
Yes
Yes
Played when the voice element first begins.
nomatch_audio_group
(NoMatch)
(NoMatch)
No
No
Played when a nomatch event occurs. The nomatch event count corresponds to the
audio group count. If not specified, the initial audio group will be played in the event of
a nomatch.
audio group count. If not specified, the initial audio group will be played in the event of
a nomatch.
noinput_audio_group
(NoInput)
(NoInput)
No
No
Played when a noinput event occurs. The noinput event count corresponds to the audio
group count. If not specified, the initial audio group will be played in the event of a
noinput.
group count. If not specified, the initial audio group will be played in the event of a
noinput.
help_audio_group
(Help)
(Help)
No
No
Played when a help event is triggered. The help event count corresponds to the audio
group count. By default, the help event can be triggered by the voice input “help”.
Additionally, other voice and DTMF inputs can be used to trigger the help event by
configuring a hotlink to throw a help event. If the audio group is not specified, a help
event will trigger the nomatch audio group to play (or the initial audio group if nomatch
audio group is not specified).
group count. By default, the help event can be triggered by the voice input “help”.
Additionally, other voice and DTMF inputs can be used to trigger the help event by
configuring a hotlink to throw a help event. If the audio group is not specified, a help
event will trigger the nomatch audio group to play (or the initial audio group if nomatch
audio group is not specified).
End
Name (Label)
Req’d
Max 1
Notes
yes_audio_group
(Yes)
(Yes)
No
Yes
Played when the caller chose the "yes" option. If not present, no audio will play when
this option is chosen.
this option is chosen.