Cisco Cisco Customer Voice Portal 8.0(1) Guía Del Desarrollador

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certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label 
location highlighted. Locate the serial number label on your product and record the information before placing a service call. 

Displaying and Searching on Cisco.com 
 
If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5. 
 

 

To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on 
the Cisco.com home page, click the Advanced Search link next to the Search box on the resulting page and then click the Technical Support & 
Documentation radio button. 
 

 

To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web 
page. 

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your 
network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool 
provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. 
The TAC Service Request Tool is located at this URL: 

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which 
your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your 
business operations running smoothly. 

To open a service request by telephone, use one of the following numbers: 

Asia-Pacific: +61 2 8446 7411 
Australia: 1 800 805 227 
EMEA: +32 2 704 55 55 
USA: 1 800 553 2447 

For a complete list of Cisco TAC contacts, go to this URL: 

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions. 

Severity 1 (S1)—An existing network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary 
resources around the clock to resolve the situation.