Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía Para Resolver Problemas

Contents

Introduction

Prerequisites

Requirements

Components Used

Problem: cvp_dbadmin Password Fails

Solution

Introduction

This document describes the steps of changing the cvp_dbadmin account password for Customer
Voice Portal (CVP) reporting server when normal process of reset fails with the error "Script
changePWD execution failed, reason=1351".

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

Customer Voice Portal (CVP)

●

Windows server 2008

●

Basic procedure to reset CVP reporting user passwords

●

Components Used

The information in this document is based on CVP version 9.0(X) and above.

The information in this document was created from the devices in a specific lab environment. All of
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.

Problem: cvp_dbadmin Password Fails

There is a possibility where this basic procedure to chage the cvp_dbadmin password may fail and
the logs reflect these errors.

ORM logs (Path: )

09:16:45 listener-thread: err = -951: oserr = 0: errstr = cvp_dbadmin@domain.com:Incorrect

password or user cvp_dbadmin@XXXXXXX.XXXXXX.com[domain.com] is not known on the database server.

OAMP logs (path: )

09:14:34.576 -0500: %CVP_9_0_OAMP-3-OAMP_OWEB_FORWARD_DEVICE_EXCEPTION_ERROR: An unexpected

exception occurred during operation change reporting db user password-cvp_dbuser (Device

name:XXXXXXXXX | Managed address: X.X.X.X | Device type: Unified CVP Reporting Server):

com.cisco.cvp.oamp.omgr.exception.ORMException: Exception invoking MBean Operation: