Cisco Cisco MediaSense Release 8.5(1) Guía De Instalación

–

The Media Service running on all the servers in a deployment allows for load balancing.

•

Network Layer:

–

Gateway/SBC media forking and media forking at endpoints.

–

Call Control interface supported by Unified CM.

Who Can Use Unified MCP?

Unified MCP can be used by compliance recording companies whose regulatory environment

 to be recorded and maintained. These recordings can later be

used by a compliance auditor or a contact center supervisor to resolve customer issues or for

training purposes. These recordings can also be used by speech analytics servers or transcription

engines. Unified MCP is not dependent on the use of any specific contact center product..

However, it is capable of working with all contact center products. Its' only dependency is

Unified Communication Manager (Unified CM), which is used to set up the recording profile

and call control service connection (SIP trunk) information.

Understanding Unified MCP Terminology

This section identifies the commonly used Unified MCP terms and provides a conceptual context

for your reference and understanding.

Mapping a Session to a Recording

In the context of Unified MCP, a session is a recorded monologue, dialog, or conference which

can involve one or more 

. A Unified MCP session is the same as a

 in Unified CM. See the Cisco Unified Communications Manager Features

 available at 

The 

 to participate in a Unified MCP

session.

A device is a physical entity that can be an end point or a personal computer and refers to any

item that can be recorded. A device is identified by a deviceRef which is a phone number or

extension for each device. The deviceId is the unique identifier for each device and it corresponds

directly to the name of the device (like the MAC address or Universal Device Identifier--UDI).

A session can be live (active) or recorded (completed). A live session can be monitored and

recorded at the same time. A recorded session can be played back at any time.

Installation and Administration Guide for Cisco MediaSense 8.5(1)