Cisco Cisco MediaSense Release 8.5(1) Guía De Instalación

Displaying System Condition and Perfmon Counter Alerts

RTMT displays both preconfigured alerts and custom alerts in Alert Central. RTMT organizes

the alerts under different tabs—System, Custom, and Unified MCP. While the System and

Custom tabs are the same as those available in Unified CM, the Unified MCP tab is specific to

the Unified MCP application.

In Unified MCP, system conditions are used to interpret the working state of the system.

Whenever a error/critical situation arises which prevents the system from functioning at its

maximum capacity, a system condition is raised to indicate the problem. When the problem is

resolved the system condition is cleared and the system returns to normal state. The system

condition contains information about the problem and possible corrective actions to address the

problem. System Conditions are associated with log messages. Log messages can raise and

clear a set of system conditions. The various Unified MCP log messages can have a system

condition which can be raised and cleared based on the log message.

All system conditions and perfmon counter alerts for the Unified MCP application are visible

as individual RTMT alerts in the Alert Central tool in RTMT under the Unified MCP tab. Each

alert description explains the system condition and possible resolution actions.

Items in red indicate that an alert has been raised. If the alert is cleared, the timestamp is updated

by the alert (continues to remain red so that it is visible when the administrator signs in). In the

Safe region, the Yes indicates that the alert was raised under normal conditions, and the NA

indicates that the safe range field is not applicable to the system condition.

The following table lists the preconfigured system condition (preceded by SC_) and perfmon

counter (preceded by PC_) alerts and its corresponding description within each Unified MCP

service class object.

Check the Unified MCP Database

Service. Restart this service if

necessary.

The Configuration

Service lost contact

with its database

service.

SC_ConfigLostContactWithDB

Cisco

Tomcat

(Config

Service)

Check the Unified MCP

Configuration Service. Restart this

service if necessary.

The Configuration

Service is out of

service.

SC_ConfigurationOOS

Check the Unified CM AXL

configuration. Modify or restart if

necessary.

The Configuration

Service lost contact

with its Unified CM

AXL server.

SC_ConfigurationLostContactWithAXL

Check the Unified MCP

Administration Service. Restart if

necessary.

The Administration

Service is out of

service.

SC_AdministrationOOS

Cisco

Tomcat

Installation and Administration Guide for Cisco MediaSense 8.5(1)