Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía De Información

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Product End-of-Life Notice

End-of-Sale and End-of-Life Announcement for the Cisco Unified
Customer Voice Portal 4.1

EOL7029

Cisco announces the end-of-sale and end-of life dates for the Cisco

Unified Customer Voice Portal 4.1.

The last day to order the affected product(s) is August 10, 2010. Customers with active service contracts

will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of

the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected

product(s). Table 2 lists the product part numbers affected by this announcement. For customers with

active and paid service and support contracts, support will be available until the termination date of the

contract, even if this date exceeds the Last Date of Support shown in Table 1.

Table 1.

End-of-Life Milestones and Dates for the Cisco Unified Customer Voice Portal 4.1

Milestone

Definition

Date

End-of-Life Announcement
Date

The date the document that announces the end of sale and end of life of a product is
distributed to the general public.

February 9, 2010

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is
no longer for sale after this date.

August 10, 2010

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract
manufacturers. Actual ship date is dependent on lead time.

November 8, 2010

End of SW Maintenance
Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases
or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or
test the product software.

August 10, 2011

End of New Service
Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is
the last date to order a new service-and-support contract or add the equipment and/or
software to an existing service-and-support contract.

August 10, 2011

End of Service Contract
Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

November 5, 2012

Last Date of Support:
App. SW

The last date to receive service and support for the product. After this date, all support
services for the product are unavailable, and the product becomes obsolete.

August 31, 2013

HW = Hardware

OS SW = Operating System Software

App. SW = Application Software

Table 2.

Product Part Numbers Affected by This Announcement

End-of-Sale Product
Part Number

Product Description

Replacement Product Part Number

CVP-40-CC-150=

CVP 4.0 Call Director (includes Software) - 150 Ports