Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía Para Resolver Problemas
Recommended Trace Levels for CVP/ISN
Document ID: 41221
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Set Voice Browser Trace Levels
Set Application Server Trace Levels
Get VRUTrace Logs
Set VRU PIM Trace Levels
Related Information
Prerequisites
Requirements
Components Used
Conventions
Set Voice Browser Trace Levels
Set Application Server Trace Levels
Get VRUTrace Logs
Set VRU PIM Trace Levels
Related Information
Introduction
This document provides the recommended level of traces for the Customer Voice Portal (CVP) or Internet
Service Node (ISN) product to help determine whether issues are related to Cisco CVP or ISN, Cisco
Intelligent Contact Management (ICM), or Cisco IOS.
Service Node (ISN) product to help determine whether issues are related to Cisco CVP or ISN, Cisco
Intelligent Contact Management (ICM), or Cisco IOS.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco ICM functionality
•
Cisco CVP functionality
•
Networking background
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco ICM version 4.6.2 and later
•
Cisco ISN 2.1, or CVP 3.0 and 3.1
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.