Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía Para Resolver Problemas
AT&T Transfer Connect Customer Voice
Portal (CVP) and Intelligent Contact
Management (ICM)
Portal (CVP) and Intelligent Contact
Management (ICM)
Contents
Introduction
Prerequisites
Requirements
Components Used
Symptoms
Cause / Problem Description
Verify
Resolution
Introduction
This document describes a problem encountered when using CVP comprehensive call flow with
transfer connect feature of AT&T ( DTMF *8).
transfer connect feature of AT&T ( DTMF *8).
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
CVP Version 8.5
●
Intelligent Contact Manager (ICM)
●
AT&T Transfer connect services
●
Components Used
The information in this document is based on these software and hardware versions:
ICM 8.5
●
CVP 8.5
●
CUBE version 151-3.T4
●
AT&T Transfer connect
●
The information in this document was created from the devices in a specific lab environment. All of
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.
Symptoms