Cisco Cisco Unified Customer Voice Portal 10.0(1) Notas de publicación
Revised: January 29, 2014,
Release Notes
Introduction to Cisco Unified Customer Voice Portal Release 10.0(1)
This document discusses new features, changes, and caveats for Release 10.0(1) of Cisco Unified Customer Voice Portal (Unified
CVP) software.
CVP) software.
Additional information about new features and product changes is available in the relevant end-user documentation.
For the most up-to-date version of all Cisco documentation, go to the following Cisco web page:
Note
New and Changed Features
a-Law Support
The Unified Cisco Voice Portal 10.0(1) supports deployment of u-Law and a-Law Codec during fresh install. Upgrade from 9.0(1)
to CVP 10.0(1) in a-law is supported. It allows the customers to choose the desired codec while installing Unified CVP. To upgrade,
refer to the installation information provided in the Unified CVP Install and Upgrade guide.
to CVP 10.0(1) in a-law is supported. It allows the customers to choose the desired codec while installing Unified CVP. To upgrade,
refer to the installation information provided in the Unified CVP Install and Upgrade guide.
WAAS Support
The Cisco Wide Area Application Services (WAAS) has been introduced as part of the Cisco Unified Customer Voice Portal Unified
10.0(1) release to accelerate applications, enhance bandwidth, and help improve productivity for the contact centers with large number
of media files used in their deployments. WAN accelerators support a lot of in built filters and tools that accelerate and optimize the
TCP traffic (in and out) on a network. Cache mechanisms, dynamic redundancy eliminations and compression techniques in WAN
accelerators cut down the amount of traffic across the WAN. WAAS is a software and hardware integrated, cloud-ready WAN
optimization and application acceleration solution. This helps to reduce the download time of media files and also the end to end
voice delays. Currently, CVP uses Cisco's VXML Gateway that limits its cache for media files to 32 MB. This limits the number of
media prompts that can be cached locally. Therefore, with this release we support external WAN accelerators used between the
gateway and the media server component of Unified CVP.
10.0(1) release to accelerate applications, enhance bandwidth, and help improve productivity for the contact centers with large number
of media files used in their deployments. WAN accelerators support a lot of in built filters and tools that accelerate and optimize the
TCP traffic (in and out) on a network. Cache mechanisms, dynamic redundancy eliminations and compression techniques in WAN
accelerators cut down the amount of traffic across the WAN. WAAS is a software and hardware integrated, cloud-ready WAN
optimization and application acceleration solution. This helps to reduce the download time of media files and also the end to end
voice delays. Currently, CVP uses Cisco's VXML Gateway that limits its cache for media files to 32 MB. This limits the number of
media prompts that can be cached locally. Therefore, with this release we support external WAN accelerators used between the
gateway and the media server component of Unified CVP.
Specification Based Hardware
In addition to TRC UCS hardware platform, specification based hardware platforms are also supported as part of this release. This
enhancement allows customer to use an equivalent or faster Intel-processor based servers from HP, IBM, and Dell. For more information
on specification based hardware platforms refer the
enhancement allows customer to use an equivalent or faster Intel-processor based servers from HP, IBM, and Dell. For more information
on specification based hardware platforms refer the
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