Cisco Cisco Agent Desktop 8.0 Guía De Instalación
System Requirements
31-Mar-06
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If sub skill groups are enabled, agents must be assigned to those
groups; they cannot be assigned to the base skill group. In that case,
no skill data is displayed in Supervisor Desktop.
groups; they cannot be assigned to the base skill group. In that case,
no skill data is displayed in Supervisor Desktop.
See your ICM Configuration Manager documentation for more information on setting
up skill groups and queues.
up skill groups and queues.