Cisco Cisco Agent Desktop 9.0 Guía De Instalación
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What’s New in This Version
March 31, 2014
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What’s New in This Version
CAD 8.5 includes the following new features:
Release 8.5(1)
■
Display and control of non-ACD calls for phones with multiple phone lines
■
Improved support for Freedom Scientific JAWS 11 and other keyboard
shortcuts
shortcuts
■
Single-step transfer and single-step conference
■
The integrated browser now supports popups as new tabs or as an Internet
Explorer popup window
Explorer popup window
■
HTTPS support for Desktop Administrator
■
Effective search response by automatically filtering out MAC phone devices in
the VoIP Monitoring Device page
the VoIP Monitoring Device page
■
Support for Microsoft Internet Explorer 8 (in IE7 Compatibility Mode) and
Mozilla Firefox 3.6
Mozilla Firefox 3.6
■
Support for Redhat Linux 4.0 and 5.0 for CAD-BE
■
Support for JRE 1.6.0, Update 24 through Update 31, for CAD-BE
■
Desktop Monitoring and Recording on Agent Desktop with Windows 7 64-bit
operating system running in compatibility mode (WoW64)
operating system running in compatibility mode (WoW64)
■
Localization in Finnish
Release 8.5(2)
■
Desktop Administrator enhanced to enable/disable supervisor’s ability to
send chat messages and team messages
send chat messages and team messages
■
Support for CAD services running on Windows Server 2008 R2
Release 8.5(4)
■
Bug fixes