Cisco Cisco Agent Desktop 8.0 Guía Del Usuario
Cisco Agent Desktop User Guide 7.1
52
November 2006
Accessing Work Sites
The system administrator can set up a list of frequently-used websites. These
“favorites” appear in the Work Sites box. You can select a website from this
drop-down list to access it quickly, without having to type in its web address.
“favorites” appear in the Work Sites box. You can select a website from this
drop-down list to access it quickly, without having to type in its web address.
Accessing Other Websites
The system administrator can configure the browser to include the optional Address
field. This enables you to access a website that is not listed in the Work Sites box.
field. This enables you to access a website that is not listed in the Work Sites box.
NOTE: The first tab, which is reserved for web pages the supervisor
pushes to you, never has an Address field on it. It can appear only on
the other tabs.
pushes to you, never has an Address field on it. It can appear only on
the other tabs.
If you access a website that uses popup windows, those popups will create new
browser tabs. You can add up to 15 browser tabs for these popup windows even
though the CAD integrated browser is limited to a maximum of 6 tabs.
browser tabs. You can add up to 15 browser tabs for these popup windows even
though the CAD integrated browser is limited to a maximum of 6 tabs.
The popup window browser tabs can be closed by clicking the Close button in the
upper right corner of the tab. If you access enough popup windows to exceed the
maximum of 15, the additional popups will use the default browser.
upper right corner of the tab. If you access enough popup windows to exceed the
maximum of 15, the additional popups will use the default browser.
To access a website using the Address field:
■
Enter the website’s address (URL) in the Address field, and then press Enter.
Dialing Hyperlinked Phone Numbers
You can dial a phone number displayed as a hyperlink on a web page merely by
clicking it.
clicking it.
■
The phone number must be 10 digits long and use the North American dial
string format:
string format:
(3-digit area code)(3-digit exchange number)(4-digit subscriber number)
Shorter numbers, such as local numbers without area codes or phone
extensions, cannot be dialed.
extensions, cannot be dialed.
■
The phone number can have parentheses around the area code, and use any
combination of space, hyphen, and period in the phone number.
combination of space, hyphen, and period in the phone number.
■
The phone number cannot contain alpha characters. For instance, the phone
number 800-GET-PZZA cannot be dialed.
number 800-GET-PZZA cannot be dialed.
■
You can dial a hyperlinked phone number only if your are in the Not Ready
agent state.
agent state.