Cisco Cisco Enterprise Chat and Email 11.5(1) Manual De Mantenimiento
16 Enterprise Chat and Email Administrator’s Guide to Tools Console
View: Select this option if you want to show this attribute in the screens at the department level.
Search: This feature is not available yet.
Edit: Select this option if you want to allow the agents to edit this field.
Encrypt: This option is enabled only if the data type selected is string.
Analytics: This feature is not available for ECE at this time. Do not enable Analytics for custom
attributes without consulting your Cisco Administrator.
attributes without consulting your Cisco Administrator.
Create a custom attribute
4.
Click the Save
button.
Creating Macros for Custom Attributes
You can create macros for the custom attributes added to some of the business objects. For details, see
Enterprise Chat and Email Administrator’s Guide to Administration Console.
Enterprise Chat and Email Administrator’s Guide to Administration Console.