Cisco Cisco Agent Desktop 8.0 Guía Del Usuario
Cisco Agent Desktop—Browser Edition User Guide 7.1
8
November 2006
4. Enter your login ID or login name, password, and extension in the appropriate
fields. Select the call mode you wish to use, and enter your phone number in
the Mobile Agent Phone Number field.
the Mobile Agent Phone Number field.
NOTE: The phone number and extension must consist only of
numbers. It cannot include any spaces, dashes, parentheses, or other
non-numeric characters.
numbers. It cannot include any spaces, dashes, parentheses, or other
non-numeric characters.
5. Click OK or press Enter to log in.
Figure 3.
Mobile agent Login dialog box.
Login Notes
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The Login Name/ID field can be a maximum of 32 characters. The Password,
Extension, and Mobile Agent Phone Number fields can be a maximum of 64
characters.
Extension, and Mobile Agent Phone Number fields can be a maximum of 64
characters.
■
When you log in, you might see the error message, “A licensing error has
occurred. Please see your administrator.” This generally appears when all
CAD-BE software licenses are in use. For this reason, it is important that you
log out of CAD-BE when you are done using it, rather than simply closing
your browser.
occurred. Please see your administrator.” This generally appears when all
CAD-BE software licenses are in use. For this reason, it is important that you
log out of CAD-BE when you are done using it, rather than simply closing
your browser.
■
If you attempt to log in as a mobile agent using Nailed mode, you have only
one phone line, and your phone line is busy, you are logged in and
immediately logged out. If you have two phone lines with voice mail on the
non-busy line, mobile agent rolls over to the second line, logs you in, and then
when the voice mail hangs up, logs you out.
one phone line, and your phone line is busy, you are logged in and
immediately logged out. If you have two phone lines with voice mail on the
non-busy line, mobile agent rolls over to the second line, logs you in, and then
when the voice mail hangs up, logs you out.