Cisco Cisco Agent Desktop 9.0 Guía Del Usuario
Cisco Agent Desktop User Guide
60
September 2011
To access a website using the Address field:
■
Type the website address (URL) in the Address field, then press Enter.
Dialing Hyperlinked Phone Numbers
You can dial a phone number displayed as a hyperlink on a web page merely by
clicking it.
clicking it.
■
The phone number must be 10 digits long and use the North American dial
string format:
string format:
(3-digit area code)(3-digit exchange number)(4-digit subscriber number)
Shorter numbers, such as local numbers without area codes or phone
extensions, cannot be dialed.
extensions, cannot be dialed.
■
The phone number can have parentheses around the area code, and use any
combination of space, hyphen, and period in the phone number.
combination of space, hyphen, and period in the phone number.
■
The phone number cannot contain alpha characters. For instance, the phone
number 800-GET-PZZA cannot be dialed.
number 800-GET-PZZA cannot be dialed.
■
You can dial a hyperlinked phone number only if your are in the Not Ready
agent state.
agent state.
■
A dialed hyperlinked phone number will not appear in the Recent Call List in
the Dial Pad window.
the Dial Pad window.
■
The phone number hyperlinks disappear if you refresh the site by right-clicking
and choosing the Refresh menu option. To refresh the page without losing the
hyperlinks, press F5 or click the Refresh button on the integrated browser
toolbar.
and choosing the Refresh menu option. To refresh the page without losing the
hyperlinks, press F5 or click the Refresh button on the integrated browser
toolbar.
Supervisor Intervention
Your supervisor can “push” a web page to your browser. See
for details.